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What is the NATSIFAC Program Regulation Support Hub?
The Department of Health, Disability and Ageing (the Department) has engaged Ninti One Limited (Ninti One) to develop and deliver targeted training and assistance specifically to National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) Program Service Providers to support transition to the Aged Care Act 2024 (the Act).
As part of this support, we have established the NATSIFAC Program Regulation Support Hub (the Support Hub) coordinated by Ninti One. The Support Hub will operate from 1 July 2025 to 30 June 2027, providing ongoing support via phone, email and video conferencing. The Support Hub can connect all NATSIFAC Service Providers with practical resources and experienced Aged Care advisors to help you understand and meet your obligations under the Act. Our team of aged care advisors will comprise experienced personnel from Ninti One and our support partner Culturally Directed Care Solutions (CDCS).
Types of support
Through the Support Hub you can access one-on-one tailored support in addition to general information and guidance. Our support may include:
- General advice on how to approach the Aged Care Act 2024
- Support to identify the changes and how they will affect you
- Access to practical guides and resources
- Help with training and education
- Support developing individual change management plans
- Support with finance, reporting and compliance requirements
How to access support
You can contact the Support Hub during business hours (8am – 4pm AEST)
Phone: 0429 621 646
Email: natsifacregulationsupport@nintione.com.au
Resources
NATSIFACP Support Hub Workbook
NATSIFACP Workshop Reimbursement Guidelines
NATSIFACP Regulation Support Hub Reimbursement Template
NATSIFACP Cultural Safety Presentation
NATSIFACP Board Governance Presentation
NATSIFACP Portability Presentation
NATSIFACP MAC and GPMS systems Presentation
NATSIFACP Understanding Category 4
NATSIFACP Understanding Category 5
NATSIFACP Board reporting template
NATSIFACP Governing Body evidence
Department of Health, Disability and Ageing Resources
National Aboriginal and Torres Strait Islander Flexible Aged Care Program Manual
Subscribe: Your Aged Care newsletters and mailing list
Aged Care Assessment Manual v8.1
First Nations Aged Care Assessment team contact details
Regional, Rural and Remote Home Care Workforce Support Program
Associated Providers under the Aged Care Act 2024 – webinar
Guide to changes to financial reporting 1 November 2025
About the new Aged Care Act
Webinar: Reform readiness for NATSIFAC providers
Modules: ELearning for the new Aged Care Act
Regulation and oversight under the new Aged Care Act
Aged Care Act – What is new or changing?
Your Guide to the Aged Care Act 2024 – Facilitator Guide
Working in aged care – A guide for workers about the new Aged Care Act
New Aged Care Act landing page
A new Aged Care Act for the rights of older people
Summary of key changes to the new Aged Care Rules
The new regulatory model – Guidance for NATSIFAC providers
Guidance for associated providers (including Regulatory Bulletin)
Preparing for the New Aged Care Act
Prepare for the new Aged Care Act
New Aged Care Act resources for aged care providers (link)
First Nations Resource Hub – Aged Care Quality and Safety Commission
Clinical Governance – Aged Care Quality and Safety Commission
New Aged Care Act: A guide to digital changes for providers
My Aged care for service providers
Child Safe Statements of Compliance Process
Culturally Directed Care Solutions (CDCS)
Introduction to Aged Care animated video series (includes facilitator guides)
A range of NATSIFAC resources:
Guide: Associated Providers
Associated Providers Checklist
Diversity Inclusivity and Cultural Safety Policy
Toolbox Talk on NATSIFAC program
Guide: Information for people receiving NATSIFAC services
https://cdcs.com.au/natsifac-resources/
Subscribe to the Aged Care Quality and Safety Commission bulletins
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