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On 16 October 2026, the Department of Health, Disability and Ageing released the updated the National Aboriginal and Torres Strait Islander Flexible Aged Care Program Manual. The Manual sets out the requirements providers need to meet when delivering NATSIFACP services.
The updated Manual covers important areas of service delivery, including workforce planning and staffing, client assessments, care planning and discharge processes, as well as health, safety, quality and advocacy. These requirements provide a framework for supporting the delivery of safe, high-quality and culturally appropriate aged care for Aboriginal and Torres Strait Islander older people.
What does this mean for your service? Providers are encouraged to read the updated Manual and review their current policies, procedures and practices to ensure they align with the requirements. Taking the time to understand your responsibilities can help identify any areas that may need attention and support your service to continue delivering quality care to your community.
You can also book in a one-on-one session with the Support Hub to help you navigate the changes – contact is NATSIFACregulationsupport@nintione.com.au or 0429 621 646.
You can access the updated NATSIFACP Manual on the Department’s website.
Updates to GPMS
The Department of Health, Disability and Ageing has introduced updates to the Government Provider Management System (GPMS), effective from 19 October 2026. The changes include improvements to Quality Standards audit information and new reporting functionality for Multi-Purpose Service Program providers.
Improved Quality Standards audit information
Updates to GPMS will provide more detailed information about Quality Standards audits within provider records. This includes the purpose of each audit, such as registration, renewal or variation, and the aged care categories assessed. Where applicable, audit outcomes will also be displayed on the My Aged Care website. These changes aim to improve transparency, strengthen regulatory oversight and provide more complete information about provider performance.
New reporting functionality for Multi-Purpose Service providers
Multi-Purpose Service Program providers can now submit their monthly reports on 24/7 registered nurse coverage through GPMS. The system also supports digital submission of reporting information, helping to streamline administration and support monitoring of providers reporting obligations.
Providers can access updated user guides and other support materials through the Department’s GPMS resources page.
The Support Hub can assist with understanding these changes or using GPMS – please email us at NATSIFACRegulationSupport@nintione.com.au or call to book a one-on-one session.
For any technical assistance, contact the My Aged Care Service Provider and Assessor Helpline on 1800 836 799.
Update from the Interim First Nations Aged Care Commissioner
The Department of Health, Disability and Ageing has released its September 2026 update on the work of the Interim First Nations Aged Care Commissioner, Jodi Cassar PSM. The update highlights important progress towards establishing a permanent, independent Aboriginal and Torres Strait Islander Aged Care Commissioner, alongside ongoing engagement with Elders, communities and aged care providers across Australia.
Progress towards a permanent Commissioner
On 17 September 2026, the Aged Care Legislation Amendment (Aboriginal and Torres Strait Islander Aged Care Commissioner and Other Measures) Bill 2026 passed the House of Representatives, marking an important step towards establishing the permanent role. The Commissioner will operate independently within the Aged Care Quality and Safety Commission, advocating for Aboriginal and Torres Strait Islander Elders and older people and contributing to improvements in aged care. The permanent Commissioner and office are expected to commence on 1 July 2027, subject to the Bill completing the remaining legislative steps.
Community voices shaping the future of aged care
The Interim Commissioner’s Advisory Working Group also held its first meeting in September. Bringing together expertise from community-controlled organisations, government, research and the First Nations aged care sector, the group will help guide the establishment of the permanent office. Discussions included the appointment process and the importance of recognising cultural authority, lived experience, sector knowledge and community perspectives in shaping the role.
Listening to providers and communities
Throughout September, the Interim Commissioner continued visiting services and meeting with Elders, community organisations and aged care sector representatives. Engagements across New South Wales, Darwin and the Tiwi Islands provided opportunities to hear about the different needs of urban, regional and remote communities. Discussions highlighted issues including access to services, workforce pressures and culturally safe care. These conversations will help ensure the permanent Commissioner’s work reflects the experiences and priorities of Aboriginal and Torres Strait Islander older people and the services supporting them.
Providers can read the full September update on the Department of Health, Disability and Ageing website. Feedback and enquiries can also be directed to the Interim Commissioner’s office at InterimFNACC@health.gov.au.
