NATSIFAC Program Regulation Support Hub
Welcome to the Support Hub! We hope you can find what you are looking for, but please don’t hesitate to get in touch if you need us.
Trevor Satour, external contractor
What is the NATSIFAC Program Regulation Support Hub?
The Department of Health, Disability and Ageing (the Department) has engaged Ninti One Limited (Ninti One) to develop and deliver targeted training and assistance specifically to National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) Program Service Providers to support transition to the Aged Care Act 2024 (the Act).
As part of this support, we have established the NATSIFAC Program Regulation Support Hub (the Support Hub) coordinated by Ninti One. The Support Hub will operate from 1 July 2025 to 30 June 2027, providing ongoing support via phone, email and video conferencing. The Support Hub can connect all NATSIFAC Service Providers with practical resources and experienced Aged Care advisors to help you understand and meet your obligations under the Act. Our team of aged care advisors will comprise experienced personnel from Ninti One and our support partner Culturally Directed Care Solutions (CDCS).
Types of support
Through the Support Hub you can access one-on-one tailored support in addition to general information and guidance. Our support may include:
- General advice on how to approach the Aged Care Act 2024
- Support to identify the changes and how they will affect you
- Access to practical guides and resources
- Help with training and education
- Support developing individual change management plans
- Support with finance, reporting and compliance requirements
How to access support
You can contact the Support Hub during business hours (8am – 4pm AEST) by:
Phone: 0429 621 646
Email: natsifacregulationsupport@nintione.com.au
Resources
NATSIFACP Support Hub Workbook
NATSIFAC Workshop Reimbursement Guidelines
NATSIFACP Regulation Support Hub Reimbursement Template
NATSIFACP Cultural Safety Presentation
NATSIFACP Board Governance Presentation
NATSIFACP Portability Presentation
NATSIFACP MAC and GPMS systems Presentation
NATSIFACP Understanding Category 4
NATSIFACP Understanding Category 5
NATSIFACP Board reporting template
NATSIFACP Governing Body evidence
Department of Health, Disability and Ageing Resources
Manual: National Aboriginal and Torres Strait Islander Flexible Aged Care Program Manual:
https://www.health.gov.au/resources/publications/natsifac-program-manual?language=en
Subscribe: Your Aged Care newsletters and mailing list
https://comms.agedcareupdates.net.au/link/id/zzzz6362ab6557522561P/page.html?prompt=1&parent_id=zzzz636275cf98f68511
Aged Care Assessment Manual v8.1:
https://www.health.gov.au/resources/publications/my-aged-care-assessment-manual?language=en
First Nations Aged Care Assessment team contact details:
https://www.health.gov.au/contacts/first-nations-aged-care-assessment-team
IAT User Guide v2.4:
https://www.health.gov.au/resources/publications/my-aged-care-integrated-assessment-tool-iat-user-guide?language=en
IAT offline form:
https://www.health.gov.au/resources/publications/integrated-assessment-tool-iat-offline-form?language=en
Regional, Rural and Remote Home Care Workforce Support Program:
https://www.health.gov.au/our-work/regional-rural-and-remote-home-care-workforce-support-program?language=en
Online learning – Alis:
https://www.agedcarequality.gov.au/providers/education-training/online-learning-alis
Associated Providers under the Aged Care Act 2024 – webinar:
https://www.health.gov.au/resources/webinars/associated-providers-under-the-aged-care-act-2024-webinar?language=en
Guide to changes to financial reporting 1 November 2025:
https://www.health.gov.au/sites/default/files/2025-09/guide-to-changes-in-financial-reporting-from-1-november-2025_0.pdf
About the new Aged Care Act
Webinar: Reform readiness for NATSIFAC providers:
https://www.health.gov.au/resources/webinars/reform-readiness-for-natsifac-providers-webinar
Modules: ELearning for the new Aged Care Act:
https://www.health.gov.au/our-work/aged-care-act/prepare/elearning
Fact Sheet: The new Aged Care Act – Culturally safe care for older Aboriginal & Torres Strait Islander people:
https://www.health.gov.au/resources/publications/the-new-aged-care-act-culturally-safe-care-for-older-aboriginal-torres-strait-islander-people-fact-sheet
Regulation and oversight under the new Aged Care Act:
https://www.health.gov.au/our-work/aged-care-act/regulation
Aged Care Act – What is new or changing?:
https://www.health.gov.au/resources/publications/aged-care-act-what-is-new-or-changing
Your Guide to the Aged Care Act 2024 – Facilitator Guide:
https://www.health.gov.au/resources/publications/your-guide-to-the-act-understanding-and-adapting-facilitator-learning-package?language=en
Working in aged care – A guide for workers about the new Aged Care Act:
https://www.health.gov.au/resources/publications/working-in-aged-care-a-guide-for-workers-about-the-new-aged-care-act?language=en
New Aged Care Act landing page:
https://www.health.gov.au/our-work/aged-care-act
A new Aged Care Act for the rights of older people:
https://www.health.gov.au/resources/publications/a-new-aged-care-act-for-the-rights-of-older-people
Summary of key changes to the new Aged Care Rules:
https://www.health.gov.au/resources/publications/summary-of-key-changes-to-the-new-aged-care-rules
The new regulatory model – Guidance for NATSIFAC providers:
https://www.health.gov.au/resources/publications/the-new-regulatory-model-guidance-for-natsifac-providers?language=en
The New Aged Care Act:
https://www.health.gov.au/sites/default/files/2025-08/the-new-aged-care-act-culturally-safe-care-for-older-aboriginal-torres-strait-islander-people-fact-sheet.pdf
Guidance for associated providers (including Regulatory Bulletin):
https://www.agedcarequality.gov.au/providers/guidance-associated-providers
Preparing for the New Aged Care Act
Prepare for the new Aged Care Act:
https://www.health.gov.au/our-work/aged-care-act/prepare
New Aged Care Act resources for aged care providers (link):
https://www.health.gov.au/our-work/aged-care-act/resources/providers
First Nations Resource Hub – Aged Care Quality and Safety Commission:
https://www.agedcarequality.gov.au/news-publications/first-nations-hub
Clinical Governance – Aged Care Quality and Safety Commission:
https://www.agedcarequality.gov.au/resources/clinical-governance
New Aged Care Act: A guide to digital changes for providers:
https://www.health.gov.au/sites/default/files/2025-08/new-aged-care-act-a-guide-to-digital-changes-for-providers_1.pdf
My Aged care for service providers:
https://www.health.gov.au/our-work/my-aged-care/using-my-aged-care/my-aged-care-for-service-providers#help-using-the-portal
Child Safe Statements of Compliance Process:
https://www.communitygrants.gov.au/sites/default/files/documents/2025-02/8676-child-safety-compliance.pdf
Culturally Directed Care Solutions (CDCS)
Introduction to Aged Care animated video series (includes facilitator guides):
https://cdcs.com.au/introduction-to-aged-care-videos/
A range of NATSIFAC resources:
Guide: Associated Providers
Associated Providers Checklist
Diversity Inclusivity and Cultural Safety Policy
Toolbox Talk on NATSIFAC program
Guide: Information for people receiving NATSIFAC services
https://cdcs.com.au/natsifac-resources/
Subscribe to the Aged Care Quality and Safety Commission bulletins: https://www.agedcarequality.gov.au/news-publications/bulletins/subscribe-our-bulletins