NATSIFAC Program Regulation Support Hub

Welcome to the Support Hub! We hope you can find what you are looking for, but please don’t hesitate to get in touch if you need us.

What is the NATSIFAC Program Regulation Support Hub?

The Department of Health, Disability and Ageing (the Department) has engaged Ninti One Limited (Ninti One) to develop and deliver targeted training and assistance specifically to National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC) Program Service Providers to support transition to the Aged Care Act 2024 (the Act).

As part of this support, we have established the NATSIFAC Program Regulation Support Hub (the Support Hub) coordinated by Ninti One. The Support Hub will operate from 1 July 2025 to 30 June 2027, providing ongoing support via phone, email and video conferencing. The Support Hub can connect all NATSIFAC Service Providers with practical resources and experienced Aged Care advisors to help you understand and meet your obligations under the Act. Our team of aged care advisors will comprise experienced personnel from Ninti One and our support partner Culturally Directed Care Solutions (CDCS).

Types of support

Through the Support Hub you can access one-on-one tailored support in addition to general information and guidance. Our support may include:

• General advice on how to approach the Aged Care Act 2024
• Support to identify the changes and how they will affect you
• Access to practical guides and resources
• Help with training and education
• Support developing individual change management plans
• Support with finance, reporting and compliance requirements

How to access support

You can contact the Support Hub during business hours (8am – 4pm AEST) by:

Phone: 0429 621 646
Email: natsifacregulationsupport@nintione.com.au

Resources 

Department of Health, Disability and Ageing Resources

Manual: National Aboriginal and Torres Strait Islander Flexible Aged Care Program Manual:
https://www.health.gov.au/resources/publications/natsifac-program-manual?language=en

Subscribe: Your Aged Care newsletters and mailing list
https://comms.agedcareupdates.net.au/link/id/zzzz6362ab6557522561P/page.html?prompt=1&parent_id=zzzz636275cf98f68511

 

About the new Aged Care Act
Webinar: Reform readiness for NATSIFAC providers:
https://www.health.gov.au/resources/webinars/reform-readiness-for-natsifac-providers-webinar

Modules: ELearning for the new Aged Care Act:
https://www.health.gov.au/our-work/aged-care-act/prepare/elearning

Fact Sheet: The new Aged Care Act – Culturally safe care for older Aboriginal & Torres Strait Islander people:
https://www.health.gov.au/resources/publications/the-new-aged-care-act-culturally-safe-care-for-older-aboriginal-torres-strait-islander-people-fact-sheet

Regulation and oversight under the new Aged Care Act:
https://www.health.gov.au/our-work/aged-care-act/regulation

Aged Care Act – What is new or changing?:
https://www.health.gov.au/resources/publications/aged-care-act-what-is-new-or-changing

Your Guide to the Aged Care Act 2024 – Facilitator Guide:
https://www.health.gov.au/resources/publications/your-guide-to-the-act-understanding-and-adapting-facilitator-learning-package?language=en

Working in aged care – A guide for workers about the new Aged Care Act:
https://www.health.gov.au/resources/publications/working-in-aged-care-a-guide-for-workers-about-the-new-aged-care-act?language=en

New Aged Care Act landing page:
https://www.health.gov.au/our-work/aged-care-act

A new Aged Care Act for the rights of older people:
https://www.health.gov.au/resources/publications/a-new-aged-care-act-for-the-rights-of-older-people

Summary of key changes to the new Aged Care Rules:
https://www.health.gov.au/resources/publications/summary-of-key-changes-to-the-new-aged-care-rules

The new regulatory model – Guidance for NATSIFAC providers:
https://www.health.gov.au/resources/publications/the-new-regulatory-model-guidance-for-natsifac-providers?language=en

 

Preparing for the New Aged Care Act
Prepare for the new Aged Care Act:
https://www.health.gov.au/our-work/aged-care-act/prepare

New Aged Care Act resources for aged care providers (link):
https://www.health.gov.au/our-work/aged-care-act/resources/providers

First Nations Resource Hub – Aged Care Quality and Safety Commission:
https://www.agedcarequality.gov.au/news-publications/first-nations-hub

Clinical Governance – Aged Care Quality and Safety Commission:
https://www.agedcarequality.gov.au/resources/clinical-governance

New Aged Care Act: A guide to digital changes for providers:
https://www.health.gov.au/sites/default/files/2025-08/new-aged-care-act-a-guide-to-digital-changes-for-providers_1.pdf

 

Culturally Directed Care Solutions (CDCS)
Introduction to Aged Care animated video series (includes facilitator guides):
https://cdcs.com.au/introduction-to-aged-care-videos/

 

Subscribe to the Aged Care Quality and Safety Commission bulletins: https://www.agedcarequality.gov.au/news-publications/bulletins/subscribe-our-bulletins