Evaluation toolkit : training and service delivery in Indigenous decision-making and dispute management processes in native title

Evaluation toolkit : training and service delivery in Indigenous decision-making and dispute management processes in native title Report

• Author(s): Social Compass,, Indigenous Facilitation and Mediation Project,
• Tertiary Author(s): Australian Institute of Aboriginal and Torres Strait Islander Studies
• Published: 2006

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Abstract: Indigenous decision-making and conflict management processes are core business for all who work with Indigenous peoples. The Indigenous Facilitation and Mediation Project wishes to encourage a culture of evaluation of such processes. The toolkit has been prepared with Native Title Representative Bodies and Native Title Services (hereafter NTRBs) in mind because they have a specific responsibility under the Native Title Act 1993 (NTA) to carry out decision-making and dispute management processes with their Indigenous clients. However, it may also be used by other organisations delivering native title services and adapted to a range of Indigenous decision-making and dispute management training and service delivery contexts. It is important for NTRBs and others to be able to see and evaluate whether the staff training and services they are receiving make a real difference to their operations. Making sure that this is the case will improve the capacity of NTRBs and native title holders to manage and own their business, decisions and disputes. This toolkit was developed to provide evidence-based answers to the following two key questions: 1. To what degree did the decision-making and dispute management training strengthen your organisation’s capacity to provide a more efficient and effective service? 2. To what extent, if any, has the service or process benefited native title holders, and the broader Aboriginal community? The toolkit only begins to capture all the issues which arise in the complex native title decision-making and dispute management processes. It provides a foundation upon which future evaluation processes might be designed.

• Urls: https://webarchive.nla.gov.au/awa/20070516002142/http://pandora.nla.gov.au/pan/71514/20070515-0000/ntru.aiatsis.gov.au/ifamp/research/pdfs/evaluation_toolkit.pdf
• Publisher Location: Canberra