Abstract: A recently completed project supported by the Cooperative Research Centre for Sustainable Tourism investigated ways in which tour guides operating within Kakadu National Park have learnt to do their job. Like workers in any workplace, tour guides are constantly learning on-the-job most commonly by informal and incidental means. In the increasingly regulated and litigious tourism operating environment of today, the level of actual uptake of formal education and training is low and the appropriate skilling of this sector of the tourism industry remains inconsistent. The practices of tour guides as they have developed in their work context can provide a framework for the development of education and training 'programs' that are embedded in the way tour guides work and learn. A better understanding of these learning processes provides information as to how tour guides in the context studied could be supported in their learning and how formal education could better adapt and utilize such approaches.
Boyle, Alicia, Arnott, Allan, 2004, What tour guide stories can tell us about learning, education and training: A case study in the top end of the Northern Territory, Conference Proceedings, viewed 01 December 2021, https://www.nintione.com.au/?p=3484.