Abstract: Kaplan and Norton’s Balanced Scorecard is a multi-dimensional performance management model. It can be effectively developed into a tool which supports evaluation of the sustainability of a range of options specific to and industry, rather than just as a management tool to support the implementation of corporate strategies. The Balanced Scorecard makes it possible to take into account non-monetary success factors and provides a structured method for incorporating the three pillars of sustainability in a set of performance measures specifically applicable to a particular industry – in this case freight logistics in desert Australia. This paper explores what constitutes sustainable freight in desert Australia via the four perspectives of a Sustainability Balanced Scorecard: in the economic/financial perspective the needs of companies and Government in providing freight services to remote communities are considered; in the customers/stakeholders perspective the needs and requirements of people living in remote communities are considered in the internal processes perspective the policies and regulatory framework of the freight industry in desert Australia are evaluated; and in the learning and growth perspective the transfer of knowledge (seen as a key component required to support innovation and transition of the industry) are examined.
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Suggested Citation
Ireland, M, Rola-Rubzen, MF,
2008,
Transitioning towards sustainable freight logistics in desert Australia: A framework for analysing options that meet economic, environmental and social demand,
Conference Paper,
viewed 09 February 2025,
https://www.nintione.com.au/?p=4735.