Telehealth in radiation oncology at the Townsville Cancer Centre: Service evaluation and patient satisfaction

Telehealth in radiation oncology at the Townsville Cancer Centre: Service evaluation and patient satisfaction Journal Article

Clinical and Translational Radiation Oncology

  • Author(s): Hamilton, Elizabeth, Van Veldhuizen, Ellie, Brown, Amy, Brennan, Sean, Sabesan, Sabe
  • Published: 2018
  • Volume: 15
  • Edition: 20 November
  • ISBN: 2405-6308

Abstract: Purpose Telehealth (TH) in Radiation Oncology at Townsville Cancer Centre (TCC) was implemented in July 2011 to provide cancer care closer to home to the regional and rural population. The aim of this study was to describe the service use and patient satisfaction. Materials and methods A retrospective audit of records was conducted for patients treated at TCC between July 2011 and December 2015. Data included patient demographics, diagnosis and treatment. Results of a patient satisfaction survey were summarised through descriptive statistics. Results A total of 1,530 TH consultations were provided to 833 patients. 311 patient charts were audited (615 TH, 650 in-person, 151 phone consultations). Median distance from TCC to satellites was 327.3km (21.6 to 1130.1). 71% were male and median age was 65 (23 to 94 years). Cancer diagnoses included prostate (32%), breast (12%) and head and neck (10%). 60% of patients underwent radiation therapy for curative intent, 22% palliative and 18% did not undergo treatment. 106 patients participated in the satisfaction survey (response rate of 46%), with the overall positive response mainly attributed to advantages in travel and time savings. 54.7% of patients selected TH as their preference for future consultations, 34.9% indicated a mix of TH and in-person consultations. Conclusion

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Suggested Citation
Hamilton, Elizabeth, Van Veldhuizen, Ellie, Brown, Amy, Brennan, Sean, Sabesan, Sabe, 2018, Telehealth in radiation oncology at the Townsville Cancer Centre: Service evaluation and patient satisfaction, Edition:20 November, Volume:15, Journal Article, viewed 15 August 2022, https://www.nintione.com.au/?p=14298.

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