Abstract: This submission presents the perspectives and experiences of outstation residents and staff of the Tjuwanpa Outstation Resource Centre as they experienced the reforms over the first year of the Federal Government’s Northern Territory Emergency Response. Situated 130 kilometres west of Alice Springs, the 37 outstations serviced by the Resource Centre are spread over some 4,500 square kilometres of Aboriginal Land Trust lands. They are home to approximately 300 Western Aranda people who rely on Tjuwanpa for maintenance and repair of power, water and housing. Tjuwanpa has also managed a local Centrelink office and a large CDEP program. Presented as a case study of the implementation of welfare reforms and employment measures, the submission draws on data collected as part of PhD studies supported by Southern Cross University and the Desert Knowledge Cooperative Research Centre. The writer has shared the content of the submission with Tjuwanpa and the people whose voices are represented, and has their consent to use the comments quoted. While the case study is necessarily detailed, members of the Review Team who visited the Resource Centre in July 2008, requested that Tjuwanpa provide a written account of Resource Centre’s experience. The submission highlights the poor understanding of government agencies and policy makers about the complexity of the reforms; the context and environment in which the reforms were implemented; the many unintended impacts they would have on people’s lives, and the consequences for delivery of basic power, water and housing services to outstations.