Abstract: The survey examines key changes in the operating environment of Housing Services, major issues of concern to these organisations, and how they are responding. Indirectly, the survey also provide a sense of how Australian families are faring when accessing or attempting to access Housing Services. ACOSS Info paper 357. Includes: Community Services sector. Housing services. The pressures upon delivery of service. Agency income, costs and insurance. Centrelink. Federal government policy changes effect upon housing service agencies. “This survey is based on an analysis of the sixth Australians Living on the Edge survey of the community services sector conducted by ACOSS and the state and territory Councils of Social Service in late 2003. The survey examines key changes in the operating environment of Housing Services, major issues of concern to these organisations, and how they are responding. Indirectly, the survey also provide a sense of how Australian families are faring when accessing or attempting to access Housing Services. This report is based on survey responses from 99 Housing Services nationally. In total these responding services delivered Housing Services to over 85,645 families in the 12 months to June 2003.” Page 2.