Effective practices for service delivery coordination in Indigenous communities

Effective practices for service delivery coordination in Indigenous communities Report

Resource Sheet

  • Author(s): Jacqueline Stewart, Shaun Lohoar, Daryl Higgins
  • Published: 2011
  • Publisher: Australian Institute of Health and Welfare & Australian Institute of Family Studies
  • Volume: Closing the Gap Clearinghouse

Abstract: Human service delivery is complex in contemporary Western societies, with high community expectations, competing demands and often delivered under fiscal constraints. Specialisation can mean that individual service providers or agencies develop the expertise to deliver a very specific service, yet individuals, families and communities often experience multiple needs and interrelated problems. Indigenous families are affected by a range of complex issues that have an impact on their wellbeing. For remote Indigenous communities in Australia, there are specific challenges from being physically isolated from major service centres. These communities are characterised by small populations, less developed market economies and a lack of infrastructure, and are largely reliant on government-funded programs. Australian governments have shifted towards a ‘whole-of-government’ approach to provide longterm place-based initiatives and ‘joined-up’ services with a view to improving efficiencies, avoiding duplication, and to move away from departmental silo-based frameworks. The aim is to provide models that deliver achievable outcomes to Indigenous communities across Australia. The same intent is behind community-driven ‘grassroots’ programs that often provide links to other agencies through less formal avenues of collaboration. This resource sheet explores what is known about service delivery coordination activities in regional, rural and remote areas of Australia. It examines the principles that underpin service delivery coordination efforts to improve the wellbeing of Indigenous Australians. These principles are drawn from available research evidence and the documented practice knowledge and experience of service delivery practitioners.

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Suggested Citation
Jacqueline Stewart, Shaun Lohoar, Daryl Higgins, 2011, Effective practices for service delivery coordination in Indigenous communities, Volume:Closing the Gap Clearinghouse, Report, viewed 17 August 2022, https://www.nintione.com.au/?p=3436.

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